The Hospitality Queen


Explore my range of services, including operational assessment, guest experience enhancement, staff training, and process optimisation. Each service is designed to empower your hotel to thrive amidst competition.

My services are specifically tailored to identify areas for improvement and provide practical solutions that deliver impactful results.


Operational Assessment

This service involves a thorough on-site evaluation of your hotel’s day-to-day operations, identifying inefficiencies and areas for improvement.

I focus on aspects such as staff performance, customer service, housekeeping, maintenance, and overall management practices.

Guest Experience Enhancement

I assess the entire guest journey, from check-in to check-out, identifying opportunities to elevate your hotel’s guest experience. This includes evaluating your hotel’s amenities, services, and overall atmosphere.

My recommendations will help you create memorable experiences for your guests, leading to increased guest satisfaction, repeat visits, and positive online reviews.

Staff Training & Development

This service identifies your workforce’s skill gaps and provides customized training programs to improve staff performance.

I cover areas such as customer service, problem-solving, teamwork, and leadership so that your team has the necessary skills and knowledge to deliver exceptional service to your guests.


The duration of an operational assessment varies depending on the size and complexity of your hotel. Generally, it can take anywhere from a few days to a couple of weeks to conduct a thorough evaluation and provide a detailed report with recommendations for improvement.

Absolutely! We understand that every hotel has unique needs and challenges. Our staff training and development programs are tailored to address the specific skill gaps and requirements of your workforce, ensuring they receive targeted training that directly benefits your hotel’s operations and guest service.

The success of  the staff training and development program is measured through various means, including feedback from participants, improvement in performance indicators, increased guest satisfaction, and reduced staff turnover. My team and I will work closely with you to ensure the training objectives are met and the desired outcomes are achieved.

Yes, it’s possible by simply creating a customized consulting package that combines multiple services to address your hotel’s specific needs and challenges more effectively. By integrating various aspects of your hotel’s operations, you will receive a comprehensive solution that drives significant improvements across the board.

While some enhancements can yield immediate results, others may take time to show their full impact. As you implement the recommended changes, you should begin to see gradual improvements in guest satisfaction, leading to increased repeat visits and positive online reviews over time.

To schedule a Guest Experience Enhancement consultation, simply click the ‘Book a Consultation’ Button on my service page. We’ll discuss your hotel’s current situation, challenges, and objectives, and plan a visit to assess your property’s guest journey.

My recommendations are designed with sustainability in mind, focusing on practical solutions that can be easily integrated into your hotel’s existing processes and culture. Additionally, I provide ongoing support and guidance to help you maintain and build upon the improvements made, ensuring long-term success.

I understand the importance of confidentiality when dealing with sensitive business information. I adhere to strict confidentiality agreements and ensure that any data or information obtained during our consulting services is treated with the utmost discretion. I am committed to respecting your hotel’s privacy and safeguarding your valuable information throughout our engagement.


By joining my email-based community of Independent hoteliers you can be sure to receive updates, tips, and information that can help you transform your hotel’s operations, overcome challenges, and stay ahead of the competition.

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